Customer Success: EXCELth, Inc.

“We have a lot of patients go from one clinic to another. We have an oral surgery resident that works at one clinic and so we have to transfer records from one clinic to the other so that makes it a seamless transition.

“My staff loves the scheduling in Dentrix. In fact, we evaluated some other software and found it to be not anywhere near what Dentrix is. And for me, I could quickly glance at the screening and know how far behind I am or whether I have some time to do something for a patient. I really appreciate it.

“Personally, I use the patient records and generate records. The templates are easy to do. It’s very quick. It's easy to get assistance to learn the software. Since a lot of assistants do use Dentrix, when we hire somebody, there's a reasonable chance that they have used Dentrix already. The schools that we recruit dental assistants from actually use Dentrix as well in their training so it takes less time for us to get the systems up to speed when we hire them. I’m very happy with that. It's also very easy to use.

“Being a Dental Director, you should have a say so in the software that you use. In a lot of FQHC’s the medical clinic of course has a large part of the operation and they want to use the software that's fully integrated with the medical side. Sometimes that software is not the best. I've reviewed some, and to me Dentrix is far superior. You really need to stick to your guns and work what's best for your practice because you're using it every few minutes and just about everybody in the organization is using it every few minutes. So, if the system is not functioning up to par then you're losing a lot in production.

“Being a government-funded agency, you're constantly subjected to audits and reports. So you want a software that's going to take care of your reporting needs. When there's a new UDS performance measure, like the sealant measure, you want to make sure that your software is going to take care of that problem, and Dentrix has done a good job with that.

“When you're thinking about purchasing software look at the competition and stick to your guns. If you think Dentrix is better, stick to your guns. Have the board listen to you – for most FQHC’s the Dental Director does report directly to the board – because you use that software every few minutes and they’re more concerned about the reporting functions that you have to do monthly. So, if it may be a little bit more difficult for administration to make reports because the software is not fully integrated it's not a big deal considering the problems you have to deal with on a daily basis if you’re using a lesser software.”