New! Version Release Process & Critical Business Testing Process

Smoother Dentrix Enterprise Upgrades

To ensure a smoother upgrade process for new releases of Dentrix Enterprise, we have rolled out a new, more deliberate upgrade testing and software verification process. The core of this new process is a new program called Critical Business Testing (CBT). We are dedicated to more thorough research to help us fully understand the hardware and software in your environments before installing a new release. This means more transparency on both sides so we can make the best decision possible for your business. It also requires thorough testing of a new release in your environment, not just in the Henry Schein One test environment, to better understand how the release will function in your practices.

2024 UDS+ Requirements

After reviewing the 2024 UDS+ requirements and consulting with the Health Resources and Services Administration, Henry Schein One has determined that there is no need to release a UDS+ update for Dentrix Enterprise this year.

Requirement 1 states that the minimum UDS+ data is for medical patients only. Dental was explicitly excluded in the requirements document published by HRSA.

Henry Schein is committed to helping our customer meet their regulatory requirements. In the coming year we plan to implement at least some of the dental specific data elements in the UDS+ reporting requirements.

If you have any questions or concerns about this policy announcement, please contact your Henry Schein One representative.

Critical Business Testing Process

This new process will focus on truly partnering with your organization to understand your software and hardware environment and fully test the new release against your specific hardware, peripheral devices, 3rd party integrations, and software that touches the Dentrix Enterprise database.

This means:

• Henry Schein One will rigorously test new releases in our environment until we have multiple successful results.
• You will also test the release in a replica of your production environment (including matching hardware and other software integrations).
• Based on testing results, we may recommend infrastructure and/or other plan adjustments for optimal release performance.
• You will then evaluate the recommended changes and determine if you wish to make the upgrades. Once upgrades are completed, you will re-test the upgrade. If you do not want to make the recommended infrastructure changes, the software upgrade will not proceed.
• Once both your team and the Henry Schein One team are satisfied that the upgrade is performing satisfactorily in your test environment, we will then upgrade the new version in your live environment.

Why Understanding 3rd Party Integrations Are So Critical

The environment in which Dentrix Enterprise runs is critical to its performance. Many 3rd-party integrations introduce bots that pull information from your live Dentrix Enterprise database. This can affect the performance of Dentrix Enterprise. Some integrations can add load to your system that wasn't accounted for in the Dentrix Enterprise system requirements, so your system performance may suffer. If we aren't informed of all systems and software running in your environment, we can't work with you to ensure optimal performance. We have designed part of the Critical Business Testing (CBT) process to understand your entire environment. That's why we've built the disclosure and testing of 3rd-party integrators and any software that touches the Enterprise database into the CBT process. This allows us to truly partner with you and guide you to help avoid the performance problems of the past. Should you have additional questions about this new process, please contact Customer Support.

Release Version Support Timeline Table

Use this table to understand the timeline for new releases and levels of support.

* Additional support services, such as telephone support, continue for those with an active annual support agreement.

⁺ Version upgrading is no longer available for these releases.