New! Version Release Process & Critical Business Testing Process
Smoother Dentrix Enterprise Upgrades
To ensure a smoother upgrade process for new releases of Dentrix Enterprise, we have rolled out a new, more deliberate upgrade testing and software verification process. The core of this new process is a new program called Critical Business Testing (CBT). We are dedicated to more thorough research to help us fully understand the hardware and software in your environments before installing a new release. This means more transparency on both sides so we can make the best decision possible for your business. It also requires thorough testing of a new release in your environment, not just in the Henry Schein One test environment, to better understand how the release will function in your practices.
Note about Microsoft Server and SQL Server System Requirements with 11.0.48
Dentrix Enterprise supports the following Windows Server and SQL Server versions:
Operating System- Microsoft Server 2019 with latest updates
- Microsoft Server 2022 with latest updates
- Microsoft SQL Server 2019 with latest updates
- Microsoft SQL Server 2022 with latest updates
Critical Business Testing Process
This new process will focus on truly partnering with your organization to understand your software and hardware environment and fully test the new release against your specific hardware, peripheral devices, 3rd party integrations, and software that touches the Dentrix Enterprise database.
This means:
- Henry Schein One will rigorously test new releases in our environment until we have multiple successful results.
- You will also test the release in a replica of your production environment (including matching hardware and other software integrations).
- Based on testing results, we may recommend infrastructure and/or other plan adjustments for optimal release performance.
- You will then evaluate the recommended changes and determine if you wish to make the upgrades. Once upgrades are completed, you will re-test the upgrade. If you do not want to make the recommended infrastructure changes, the software upgrade will not proceed.
- Once both your team and the Henry Schein One team are satisfied that the upgrade is performing satisfactorily in your test environment, we will then upgrade the new version in your live environment.
Why Understanding 3rd Party Integrations Are So Critical
The environment in which Dentrix Enterprise runs is critical to its performance. Many 3rd-party integrations introduce bots that pull information from your live Dentrix Enterprise database. This can affect the performance of Dentrix Enterprise. Some integrations can add load to your system that wasn't accounted for in the Dentrix Enterprise system requirements, so your system performance may suffer. If we aren't informed of all systems and software running in your environment, we can't work with you to ensure optimal performance. We have designed part of the Critical Business Testing (CBT) process to understand your entire environment. That's why we've built the disclosure and testing of 3rd-party integrators and any software that touches the Enterprise database into the CBT process. This allows us to truly partner with you and guide you to help avoid the performance problems of the past. Should you have additional questions about this new process, please contact Customer Support.
Release Version Support Timeline Table
Use this table to understand the timeline for new releases and levels of support.
| Version | Release Date | Fully Supported Through Date (Service Patches/Bug & Critical Fixes) |
Critical Fixes Available Through Date |
General Support Availability Through Date |
| 11.0.20+ | 2022 | Not currently supported | ||
| 11.0.43 | September 2023 | September 2023 - May 2024 | May 2024 - April 2025 | April 2025 - April 2026 * |
| 11.0.44+/45+/46+ | Nov 2023 - Jan 2024 | November 2023 - March 2024 | March - June 2024 | June 2024 - June 2025 * |
| 11.0.48 | June 2024 | June - November 2024 | November 2024 - November 2025 | November 2025 - November 2026 * |
* Additional support services, such as telephone support, continue for those with an active annual support agreement.
+ Version upgrading is no longer available for these releases.
Frequently Asked Questions
- Data Integrity Issues: This type of critical bug involves the corruption, loss, or deletion of customer data. It is a situation where data is compromised to the point of affecting the customer directly, potentially leading to a significant customer trust issue and the need for immediate remediation.
- Legal Implications: A bug falls into this critical category if it leads to a confirmed or potential violation of legal standards or regulations, such as HIPAA. In such cases, the customer’s legal team may need to be involved to address the compliance issues.
- System Downtime: A critical issue here means a complete system outage, preventing customers from using one or more tools provided by the service. This does not refer to minor disruptions that have workable solutions or minimal impact on the customer's ability to use the system.
- Critical Security Threats: This encompasses security concerns that have been investigated and confirmed by the customer’s security operations team. It refers to direct threats to the system’s security rather than vulnerabilities in environments outside of the provider's maintenance scope.
