Customer Success:
Health Choice Network

“I think what we found most useful honestly, when I mentioned the best-in-class, we believe that Dentrix by far is the best when it comes to the clinical documentation, there is no better, there is no better patient charging, there is no better perio charting, there is no better treatment planning then Dentrix Enterprise.

“The piece that we found the most useful though is that integration with our medical software so that we could have one source of truth, one database for data entry and registration, and then as our users register our patients inside of our medical record that information flows right into our dental electronic health-record, Dentrix Enterprise.

“Enterprise has grown greatly. We've been using Dentrix Enterprise since 1.0. When we first came on board we had limited integration with our electronic health record. I am proud to say that we currently have some pretty tight integration with our electronic health record. We currently have our demographics flowing between our electronic medical record and our oral health record, we have charges flowing back and forth between our electronic health record and oral health record, and we also have scheduling flowing back and forth. I will not rest on my laurels until we have full integration and when I speak about full integration I’m referring to allergies, medical alerts, and problem lists. That is my goal for this year, to build tighter integration between our electronic health record and oral health record.

“I think the biggest value is, one, the cost. To have the best in class system, at the price point that we as Community Health Centers have with our special markets, has been absolutely a blessing. Because for the first time it's not a barrier. Cost does not become a barrier to growth. And a lot of our Health Centers are growing, they continue to grow in the oral health sector. I think finally, after seventeen years, all experts understand and believe that oral health is a critical part of the overall health care of our patients. No more is oral health secondary in the conversations. Oral health becomes the first and foremost part of all discussions when it comes to overall healthcare.

“I think the treatment plan presentation has been instrumental in our organization. I think in this day and age regardless if you're a community health center, private practice, small group, large group, I think giving patients options in a patient friendly way it is what makes Dentrix so valuable. We're able to sit at the point of care and present multiple case options to our patients and really make them a part of their own overall oral healthcare and I think that has been the piece that separated Dentrix Enterprise over the years.

“Our patients love it, the parents love it when we talk about children and pediatrics, we talked about the Caries Risk Assessment and Caries Prevalence and we're really able to engage the parent from an education standpoint on how to put the child to sleep without having a bottle inside their mouth filled with Kool-Aid for example or apple juice. So it's really just the education, it's the presentation, and it's the overall delivery of oral healthcare that really separates Dentrix Enterprise.”