Patient Engage

Strengthen relationships and keep your chairs full

Overview

Dental practices thrive when they have strong communication with their patients. With Dentrix Enterprise Patient Engage, you can automatically send appointments and re-care reminders in the ways your patients prefer. Build and protect your practice's reputation with a suite of tools, from surveys to patient newsletters. Patient Engage helps you reduce missed appointments and improve production as you build relationships with current and future patients.

Online Patient Forms

Using online patient intake forms, you can populate demographic data without the time and hassle of duplicate entry and manual errors. Create customized forms that you can send to patients in advance of appointments via a link in a text message or email, or patients can complete the forms in the office at a kiosk.

Reduce Missed Appointments

Now you can easily send appointment reminders using the delivery methods your patients prefer (email, text or phone) at specific intervals prior to their appointments, such as 30 days, 7 days and 1 day. You choose the delivery hierarchy and schedule that’s best for your practice by creating message campaigns.

Simplify Communication and Save Time

Create, schedule and view the status of all campaigns—email, text and phone—in one place, Dentrix Enterprise Patient Engage. Patients can confirm via email or text, reducing phone calls and saving time for your team. Set up campaigns once and send them automatically in many ways throughout the year, including birthdays, holiday greetings, local events and special offers. Make sure patients arrive ready for treatment by sending instructions in procedure–based reminders.

Increase Your Productivity

Reducing no-shows helps you see more patients per day and ensures a continuing-care revenue stream for your practice. Staying in touch year-round, not just for office visits, makes patients more likely to keep their appointments and refer your practice to others. Automated phone calls allow you to reach patients who don’t have cell phones, texting ability or email addresses, so you can stay engaged with 100% of your patients.

Avoid Over-Messaging

With Patient Engage, your messages arrive at the right time in the right way without ”spamming“ your patients. Appointment confirmations occur in real time, so messages stop as soon as the appointment is confirmed. Instead of sending messages to each family member, you can send one email message to the preferred email address on file.